Frequently asked questions

No. You can check out as a guest with just your email and delivery details. Creating an account lets you track orders, save addresses and keep a wishlist across devices.

You’ll see a confirmation page with your order number straight away, and we email the same details to you. If the email doesn’t arrive within a few minutes, check your spam folder or contact us.

Yes, as long as it hasn’t been dispatched. Message us on WhatsApp or email with your order number as soon as possible and we’ll update or cancel it for you.

Signed-in customers can follow every order under Your Orders. Guests can use the private order link in the confirmation email. Once your parcel ships we send the courier tracking details too.

Yes — we deliver to every district in Sri Lanka. Island-wide delivery in 2–4 working days. Colombo & suburbs next day for orders placed before 12 PM.

Delivery is calculated at checkout based on the option you choose. Standard Delivery: LKR 450. Standard delivery is free on orders over LKR 15,000.

Yes. Select Store Pickup at checkout (collect from our Colombo studio) and we’ll message you when it’s ready.

Not yet — we currently deliver within Sri Lanka only. International shipping is on our roadmap; join the VEXOR list to hear first.

We accept Cash on Delivery and bank transfer. Choose your preferred option at checkout.

Simply choose Cash on Delivery at checkout and pay the courier in cash when your parcel arrives. Please keep the exact amount ready if you can.

All prices are in Sri Lankan Rupees (LKR) and include applicable taxes. The only extra is the delivery fee, and the full total is shown before you pay.

Enter your code in the bag or at checkout and tap Apply. The discount is shown in your order summary before you pay. One code can be used per order.

7-day return and exchange on unworn items with original tags. Contact us within 7 days of delivery to start a return or exchange.

Absolutely. Tell us the size or colour you’d like and we’ll arrange the swap, subject to stock. If your new size is sold out, we’ll refund you instead.

Once we’ve received and checked your return, refunds are processed within 5–7 working days. Card refunds can take a few extra days for your bank to show.

We’re sorry about that. Send us a photo within 48 hours of delivery and we’ll send a replacement or a full refund, including delivery.

Every product page has fit notes and a size guide with body measurements. Measure a piece you already love and compare — it’s the most reliable way to choose.

Most of our pieces are true to size. Oversized styles are cut intentionally roomy — size down if you prefer a closer fit. Check the fit notes on each product for specifics.

For tees, hoodies and outerwear we suggest sizing up for a relaxed look. For tailored trousers and fitted pieces, go with your waist and hip measurement. Still unsure? Message us — we’re happy to help.

Follow the care label on each garment. As a rule: wash cold, inside out, with similar colours, and line dry in the shade. Avoid tumble drying cotton and knitwear to protect shape and colour.

Our heavyweight cotton is pre-washed to minimise shrinkage. Washing cold and air drying keeps the fit exactly as you bought it.

Linen softens with every wash. Use a gentle cold cycle, line dry and iron while slightly damp — or embrace the natural creases, it’s part of linen’s charm.